Tuesday, December 27, 2011

Online flight reservation

Booked myself a flight from Munich to Cancun with airberlin (902€ return). Not as easy & stress-free an online formality as it should be, requiring an additional 15' phone call to clear an unexpected 40€ seat-reservation surcharge in my bill, despite this being a free service for "topbonus Service Card" members (79€/year) - which I applied for so as to be allowed an extra 32kg of dive luggage free of charge, besides 30kg of check-in and up to 8kg of carry-on, including laptop.

Flight details:

06.03.2012AB741413:05MünchenCancun18:05
02.04.2012AB741719:40CancunDüsseldorf12:25+1
03.04.2012AB603114:50DüsseldorfMünchen16:05

PS: A month ago I could have booked direct flights both ways for 965€ return, but today those same flights would have cost me 1435€!



UPDATE: Having received my "topbonus Service Card" by mail, I dutifully registered my dive bag & lights online as required, only to once again get an extra bill of 150€ despite this being a free service.

UPDATE: Finally got an email from airberlin apologizing for any inconveniences possibly caused and blaming a faulty registration. Supposedly the erroneously charged 40+150€ will be reimbursed.

UPDATE: Looks like both surcharges have been booked back.